Return and Refund Policy
At Tasweer, we are committed to providing you with high-quality custom city map and star map portraits that capture your memories and experiences. We understand that sometimes circumstances may arise that require a return or refund. This policy outlines our procedures for returns and refunds to ensure a smooth and satisfactory experience for our customers.
- If you receive a product that is damaged, defective, or significantly different from what you ordered, please contact our customer support team within [number of days, e.g., 7 days] of receiving your order.
- To initiate a return, please provide clear photos of the issue and your order details. Our team will assess the situation and guide you through the return process.
- We cannot accept returns for personalized products that have been created according to the specifications you provided during the order placement process (e.g., customized city maps or star maps).
- Once your return is approved and received, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase.
- Refunds may take [number of days, e.g., 5-10 business days] to process, depending on your payment provider's policies.
- If you wish to cancel your order, please contact us as soon as possible. If the order has not yet entered the production phase, we will do our best to accommodate your request.
- Once an order has entered production, cancellations may not be possible. Please refer to our customer support team for guidance.
- Non-Returnable Items:
Personalized map portraits and star map portraits that have been customized according to your specifications are non-returnable unless they are damaged, defective, or significantly different from your order.
If you have any questions or concerns about our Return and Refund Policy, please don't hesitate to contact our customer support team at email@example.com. We are here to assist you and ensure your satisfaction with our products and services.
Please note that this policy is subject to change. We recommend reviewing it periodically to stay informed about our return and refund procedures.